19 Jobs in Seattle, WA
Metrocasa is Hiring a Call center representative Near Seattle, WA
We are searching for a polite professionalcall center representative to work closely with other team membersto provide outstanding service to our customers by answeringquestions handling complaints and troubleshooting problems with ourproducts and services.
The call center representative may handle ahigh volume of inbound or outbound calls or both and should seek tocreate a positive experience for each caller.
They will listen toclients to understand the reason for their call address allquestions or complaints and provide an accurate and efficientresponse.
To be a successful call center representative you shouldbe customerfocused detail oriented and efficient. You should bepolite reliable knowledgeable andadaptable.
Responsibilities :
- Answeringor making calls to clients to learn about and address their needscomplaints or other issues with products orservices.
- Responding efficiently and accuratelyto callers explaining possible solutions and ensuring that clientsfeel supported and valued.
- Engaging in activelistening with callers confirming or clarifying information anddiffusing angry clients as needed.
- Buildinglasting relationships with clients and other call center teammembers based on trust andreliability.
- Utilizing software databasesscripts and tools appropriately.
- Understandingand striving to meet or exceed call center metrics while providingexcellent consistent customer service.
- Taking part in training andother learning opportunities to expand knowledge of company andposition.
- Adhering to all company policies andprocedures.
Requirements :
- Highschool diploma or equivalent.
- More education orexperience may be preferred.
- Exceptionalcustomer service active listening and verbal and writtencommunication skills professional phonevoice.
- Understanding of company productsservices and policies.
- Proficiency withcomputers especially with CRM software and strong typingskills.
- Ability to ask prying questions anddiffuse tense situations.
- Strong timemanagement and decision makingskills.
- Adaptability andaccountability.
- Fluency in multiple languagesmay be desired.
Last updated : 2024-05-12
Job Summary
Full Time
$46k-59k (estimate)
05/14/2024
08/12/2024
The job skills required for Call center representative include Call Center, Active Listening, Troubleshooting, Adaptability, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call center representative positions, which can be used as a reference in future career path planning. As a Call center representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call center representative. You can explore the career advancement for a Call center representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
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